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Simply click on one of the categories below to begin, find the answers you need, or if you would like to speak to one of our helpful Customer Support Specialists call us at 1-866-434-3706.
FAQ Category:
What is LegalACE? LegalACE is an Arizona-based limited liability company dedicated to helping people prepare and file legal documents.
How does the system work? Once a customer fills out an online questionnaire, the A.C.E. system places the data into an appropriate legal document. The staff confirms that the information is correct and accurate. The document(s) will then be filed with a government entity or returned to you if there are any inconsistencies.
What if I need help while I am filling out a questionnaire? Each questionnaire has specific "help" information accompanying it, so it is easy to follow and understand. The "help" content will appear throughout the process. If you have questions that are not addressed by the "help" content, you can also check our Frequently Asked Questions (FAQ) sheet or our legal library for more information. If you have any further questions, please call us at (888) 939-6875.
What if I do not have the information you request? Some of the information we request on our questionnaires requires further inquiry or research. The system saves any changes made to your questionnaires. Therefore, you can log out of the system and log back in any time you wish without losing your information.
What happens once I submit an order? Once you submit an order, a legal document preparer will review your information and contact you by e-mail if he or she has any questions. Your information will be placed into the appropriate legal documents. Your paperwork will then be mailed to you and/or submitted to the appropriate governmental agency (depending on which service you are using).
What if I submit documents to a court and the court rejects them? There are numerous reasons why a court may reject a document. If the court rejects your documents due to a mistake LegalACE has made, we will correct the mistake at no additional charge and reimburse you $25, to be applied to a future document order within the next three years.
I lost my document. Can you send me another one? We can recreate your documents for up to 3 years after you purchase our service. However, each time we do this, we charge 25% of the original price, plus shipping costs.
How long do you retain my personal information? Generally, we retain customer information for 3 years. Legal Ace provides certain services on an ongoing basis. For those customers, we retain customer information indefinitely during the term of the service and then for 3 years after they stop using the service. The retention of customer data allows us to provide you with a more complete service. Legal Ace will not use the data you submit in questionnaires for marketing or research purposes, and we will not sell that information to third parties.
I am not comfortable giving you my social security number or date of birth. Do I have to give it? Generally, we do not require you to give us a social security number or date of birth. Although those pieces of information are often required for the completion of your documents, you can choose to write them in by hand once you get your paperwork. Remember, whenever you are sending data through the A.C.E. System, it is being encrypted, so it is protected. Also keep in mind that the information we collect through our questionnaires is used only for the purpose of completing your documents and/or completing any service you have requested. Your information is not sold to third parties or used for marketing research.
If LegalACE is not a law firm, how is this legal? Although we are staffed by legal professionals, LegalACE is not a law firm, and consequently, we cannot provide you with legal advice or represent you in court. We are licensed specifically to prepare legal documents for the public. In certain limited circumstances, Legal Ace may retain independent counsel to perform legal work on your behalf. In those instances, you will receive the name of the attorney who performed work for you.
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